The major independent garden centre conference and trade show in the USA is held every August in Chicago. This year John Stanley is the keynote speaker on the Thursday of the conference. The show is one of the best shows in the USA to reveal new products to the garden trade. It also...
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IGC Show 2013
Customer Service…. it is about culture
In the first three months of the year I have travelled between Japan and the USA and have had to cope with customer service in both countries. When one travels to Japan the first reaction is that most sales staff are rude. Walk into a store and the staff ignores you. The reason is...
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Spookley
One of the challenges retailers have in 2013 is connecting with the community and being seen as relevant within your catchment area. One way of connecting is with schools. One of the challenges schools have is bullying and if a retailer could connect with the school and promote healthy eating as well as...
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