What has John been up to this month? He was the keynote speaker at the UK newsagents conference, Local Shop Summit which was held in Torquay on the 11th of June. The theme was "Get Local Right". [The Local Shop Summit is an Independent-only conference that provides actionable advice from leading suppliers as well...
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Better retailing in the UK
Customer service…let the retailer know your feelings straight away
As a retailer you need to know how your customer service stacks up and you want to know straight away. With the arrival of the internet and social media, often, the local community knows before you do. I was therefore intrigued to see a new Phone App be developed in West Australia. Take5Refresh is...
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Lessons from Dubai
On my journey North I stopped over in Dubai and stayed with Danny Powell who is a client and the manager of Dubai Garden Centre. In my conference presentations I have been promoting the fact that in today’s world garden centres need to excel at plants and gardening, but also need extra categories. Dubai...
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