Monthly Archives: August 2015

What skills do you need to keep customers engaged?

I have been to a number of conferences over the last few months where almost every speaker that is focused on marketing trends has talked about "customer inclusion" or providing a "remarkable experience" as part of the journey to grow a business in this changing world. The...

Many pundits would argue that the garden centre model of the sixties will not work in the future. There are number of reasons for this, these include:

• The move to urban living rather than suburban living and the need for garden centres to be near the consumer, especially as this consumer is not prepared to drive...

During August I presented at the Petfood Forum China in Shanghai. This was my fourth visit to this region, but the first time downtown as the conference was held at the Expo site. I arrived the week that the stock market crashed in Shanghai although if you read the China Daily you would not have suspected...

One of the major topics on workshops these days is online shopping and its value in retailing. Views in audiences are varied and some retailers think online will never effect them while others believe it is part of the future The following Australian Sensis report makes interesting reading: Men are the big spenders. - Basically men...