This may seem a strange topic to introduce. Yet, it is the most under-used skill by many retail managers, but one of the most important roles in their supervision.
1. You Are the Maitre of Your Business
Your role is take that of a maitre d'hotel. You should meet your guests (customers), welcome them and ensure they...
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How To Walk The Floor And Talk To Customers
Future Retail Strategy
I use the term 'retail' loosely to develop a futuristic merchandise strategy for your libraries. At present you have what I understand as 'hub' libraries.
I believe from a merchandise perspective you should categorise libraries based on available public space.
Category A Libraries - up to 1,000 square metres floor space
'Village Libraries' may be a term used...
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Commodity or Experience
By John Stanley
The world is dividing into two and customer service providers need to know which camp they belong to.
I work mainly with retailers and the selling game is rapidly changing. Customers are either wanting to save time or savour time and your customer service will be judged on how you read your customers and...
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