Coaching Options 

Why Book John 

Client Recommendations 

Case Studies 

• “Our library has made huge progress since your two visits. The customers are commenting how much better it looks. Having you here has coincided beautifully with the change of attitude needed for the Enterprise Unit, so staff can buy in to being more customer-driven. The grot squad found very little to fix this month.”
  
  Jill Best
  Tauranga City Library, New Zealand
• "I employed John Stanley as a consultant to work with my team on developing the overall appearance of the store. As a result of John's input and advice, within six months we achieved a growth that far exceeded our expectations. On a busy day we are achieving a turnover which is equivalent to one weeks turnover prior to us taking over the store."
  
  Pierre Sequeira
  IGA Supermarket, Como, Western Australia
  
• “The Store is doing really, really well. December's revenue was triple the target. As at the end of December (first six months) we'd achieved 83% of our annual target. It's now a bit quieter (but not too bad), but that's to be expected.”
  
  Alice-Ann Boylan
  Director, Museum of Brisbane, Australia
  
• “Overall, we feel the JSA project is one of the best things we have done:  staff have been enthused and displays & product awareness have improved - we've seen this in stock and quality audit visits to libraries. Nuneaton our largest library issues up 10% in Dec 05 compared with Dec 04 & the manager feels this relates to the JSA impact on staff there. Several libraries are now successfully doing customer collection of requests”.
  
  Allison McKellar
  Principal Librarian, Warwickshire, United Kingdom
  
• “The responses from John's workshops and report have been very positive.  We have already initiated the daily checklist, created a folder on marketing and promotion standards, improved the library procedure manual, and are looking for courses on display techniques.  Even our most negative staff are accepting these changes, and indeed suggesting further improvements!  Some very positive staff and some great improvements in displays already.”
  
  Vivienne Barton
  City of Stirling Library Service, Western Australia