Coaching Options 

Why Book John 

Client Recommendations 

Case Studies 

• “Our library has made huge progress since your two visits. The customers are commenting how much better it looks. Having you here has coincided beautifully with the change of attitude needed for the Enterprise Unit, so staff can buy in to being more customer-driven. The grot squad found very little to fix this month.”
  
  Jill Best
  Tauranga City Library, New Zealand
• "I employed John Stanley as a consultant to work with my team on developing the overall appearance of the store. As a result of John's input and advice, within six months we achieved a growth that far exceeded our expectations. On a busy day we are achieving a turnover which is equivalent to one weeks turnover prior to us taking over the store."
  
  Pierre Sequeira
  IGA Supermarket, Como, Western Australia
  
• “The Store is doing really, really well. December's revenue was triple the target. As at the end of December (first six months) we'd achieved 83% of our annual target. It's now a bit quieter (but not too bad), but that's to be expected.”
  
  Alice-Ann Boylan
  Director, Museum of Brisbane, Australia
  
• “Overall, we feel the JSA project is one of the best things we have done:  staff have been enthused and displays & product awareness have improved - we've seen this in stock and quality audit visits to libraries. Nuneaton our largest library issues up 10% in Dec 05 compared with Dec 04 & the manager feels this relates to the JSA impact on staff there. Several libraries are now successfully doing customer collection of requests”.
  
  Allison McKellar
  Principal Librarian, Warwickshire, United Kingdom
  
• “The responses from John's workshops and report have been very positive.  We have already initiated the daily checklist, created a folder on marketing and promotion standards, improved the library procedure manual, and are looking for courses on display techniques.  Even our most negative staff are accepting these changes, and indeed suggesting further improvements!  Some very positive staff and some great improvements in displays already.”
  
  Vivienne Barton
  City of Stirling Library Service, Western Australia
  
  
  

• In-store merchandising consultancy to increase return per square metre
• Customer flow layout to maximise return per square metre
• Customer focused selling skills 
• Customer relationship building to create advocates 
• Low cost retail redevelopment to increase turnover
• Town centre retail development
• Generational marketing
• Building word of mouth marketing
• Branding and image analysis consultancy
• Business management

1. Global Experience - John works in over 26 countries, this allows him to provide his clients with the latest global ideas than are practical to their business.
2. Well researched - John is constantly doing research on the industry and therefore can provide clients with the latest research information.
3. Thinks of the Customer - The journey the customer takes in your business is critical to the success of the business. John walks in the customers shoes.
4. Engaging - John can relate to the whole team and share ideas with the team to enable them to all ‘emotionally buy’ into the project.
5. Practical - The ideas provided are practical and are often already working in other parts of the world or in other industries.
6. Works within your Budget - At John always works within the agreed budget to get the maximum output for the investment
7. Works with key Stakeholder - John often works with Architects, Accountants and other key stakeholders to ensure the success of the project.
8. Proven track record - The business started in 1976,John has the track record and the background to make the project work.
9. Provides consultancy packages to meet your needs - One size does not fit all, we design consultancy packages to fit your specific needs.
10. Follow up Tools - We have a variety of follow up tools that we can offer our clients to ensure their ongoing success.