John Stanley Retail Consultant

The Amazon effect

John Stanley — Sun, 12 Nov 2017 13:52:05 +0000

2017, I believe, will be looked on as the tipping year as far as the Amazon Effect is concerned. I came across businesses that were simply ignoring the power of online shopping and told me that it would not affect them. I have been told customers will not buy “x” online. I find this approach to retailing amazing. Put you Continue Reading

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Customer experience and customer service

John Stanley — Sat, 11 Nov 2017 13:40:37 +0000

The Customer Experience Impact Report is now 7 years old, but still has some interesting research. 40% of consumers switch stores because of a store having a greater customer service reputation 55% of those that switch, say greater customer service, not product or price, are the primary reason they changed retailers 66% say they spend more time in store if Continue Reading

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Convergence versus Divergence

John Stanley — Wed, 08 Nov 2017 13:31:58 +0000

I am a great believer in the convergence and divergence theory and the food industry is really showing this in action. At one level with have 3D Food printers now moving into the restaurant scene. Food Ink are doing a world tour where guests can dine on food that has come out of a 3D printer. You get the perfect dish Continue Reading

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What’s for lunch?

John Stanley — Mon, 06 Nov 2017 13:19:51 +0000

The “Waitrose Food and Drink Report” was released in early November. This indicated that 50% of consumers decided at lunchtime on what they would have for an evening meal and 1 in 10 made the decision just before the meal. Many consumers were claiming that this helped them reduce food waste at home. This trend has two major influences: There Continue Reading

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Eataly World

John Stanley — Sat, 04 Nov 2017 13:11:44 +0000

One of the challenges is keeping up with trends…a recent trends worth following are Fico Eataly World, Bologna, Italy. Many of you will know I am a great fan of this retailer, Eataly, they provide an excellent experience. Now they have created the Disney of Food theme parks in Bologna. This could be one of the destinations in Italy. It opened Continue Reading

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Tasty One Top

John Stanley — Thu, 02 Nov 2017 13:01:01 +0000

Launched in November 2017, this could be a game changer. BuzzFeed and GE have developed a smart cooking appliance that retails for $149 US. The cooker is Bluetooth enabled and the consumer downloads the Tasty mobile app and gets video downloads of recipes that sync with the cooker and auto adjust the temperature as the cooker prepares the meal.

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Adaptogens…watch out for this craze

John Stanley — Wed, 01 Nov 2017 13:07:35 +0000

We have seen the increasing interest in herbs, edible weeds and herbal teas. I believe the next wave of interest will be around Adaptogens, plants that are believed to reduce stress. The key plants to look out for are: Rhodiola rosea. ..a perennial from the Arctic Widania somnifera… a member of Solanaceae that also goes under the name of Rennet, Continue Reading

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Interview: John Stanley heads to Quebec

John Stanley — Tue, 15 Nov 2016 06:13:10 +0000

In October John was interviewed by the Quebec Nursery Association on his views on garden centre trends around the world.

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Russian Roulette

John Stanley — Thu, 06 Oct 2016 13:41:31 +0000

The largest garden centre in Europe, possibly the world! Garden centres open 24 hours a day, 7 days a week! These were key surprises for me looking at the industry around Moscow. I had been invited to Russia to present a key note address and workshop to the floriculture and horticulture industry on my views on garden retailing over the Continue Reading

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Selling to the super rich

John Stanley — Thu, 06 Oct 2016 13:32:22 +0000

If you have a large market of multi millionaires, your marketing strategies change and this is obvious around Moscow. The Orangery, part of the Crocus Group, has the largest selection of indoor plants in one location I have seen anywhere. It is open 24 hours a day, 7 days a week. When I asked why they were open at 2.00am Continue Reading

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